asos reviews australia

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The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. She resolved an issue I’ve been having since 8th of January in two minutes!!! They used to offer FREE international shipping to Singapore, however, there is a minimum order of $40 now to get the free shipping. Order today from ASOS. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. Read about their experiences and share your own! They make no effort to try to look into or resolve your issue. Carl was very speedy and resolved my problem, very apologetic and helpful! All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. © 2021 Trustpilot A/S. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! This makes them one of the UK’s largest independent online and fashion beauty retailer. Asos has over 13.4 million active customers and 19 million social media following. Not cool. Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? Asos Australia has a consumer rating of 2.5 stars from 2 reviews indicating that most customers are generally dissatisfied with their purchases. Asos has collected 1631 reviews with an average score of 3.08. 3) I print off return slip, drive and drop over to AusPost register post them back to ASOS. And this date keeps changing every time I reach out to them. Discover the latest fashion & trends in menswear & womenswear at ASOS. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. We're business as usual. Shop our collection of clothes, accessories, beauty & more Keep it up team ASOS, Friendly and helpful- sorted my issue quickly. Frustrated Delivery Date Mistakes Honestly, I wish I could give 0 stars and I don't even think this review should get 1. 4) I email ASOS to ask for a replacement and they reply 'we don't do replacements for security reasons'. Have bought Asos premium and haven’t had any issues with delivery. ASOS.com is one of the UK's largest online-only fashion and beauty stores. Any items which were sent faulty were dealt with swiftly. Keep it up team ASOS, Friendly and helpful- sorted my issue quickly. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. A free inside look at company reviews and salaries posted anonymously by employees. i had promo code questions which were answered in a very timely manner :). For orders under the free shipping threshold, ASOS charges $5 and THE ICONIC charges $7.95. Very disappointed. Primarily aimed at 18–34 year old men and women, ASOS sells both branded fashion goods and its own range of clothes. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! Great assistance answered my questions immediately. Receving items ontime with good quality. Receving items ontime with good quality. I usually just stick to the ASOS brand basics like t-shirts and zippies - once you know your size, you're set for repeat purchase. 751 ASOS reviews. Not cool. Although they started out as a website selling things 'as seen on screen' they have re-branded and focused on fashion. 1 review. My first stop, always, when shopping for clothes, shoes, accessories. 1) They can never say "yes" to you. There are 848 customers that Asos, rating them as good. 59,648 people have already reviewed ASOS. It also ships to over 140 countries from fulfillment centers in the UK, US, Europe, and China. Why don't other companies who make much less money have this problem? Discover the latest fashion trends with ASOS. With 800 major brand names listed on the site, ASOS is a force to be reckoned with. Since the switch to using Hermes it’s been a shambles. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. I'm super happy with asos specially for costumer cerivice. Why offer next day delivery if you can’t meet that expectation. ASOS customer service was not able to help me. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. Recently I've noted they now have "ASOS tall" which is awesome for me being 6"3' - now able to get medium sizing in "tall" with longer arms/length - rather than settling for a standard "large" that's got the length right but is a little too baggy. I just want a returns slip and it’s taken nearly a month to organise. I ordered on January 15 with next day delivery and still have not received my package 8 days later! Stephanie was so helpful and kind. Answer the email immediately and really solving problem. 2) They arrive obviously broken (not checked by anyone before sending). Read about their experiences and share your own! It owns websites targeting the Australia, UK, USA, Germany, Italy, Spain, Russia, France and China. It sells products of over 8,000 brands along with their in-house brands. Quick easy returns and refunds..love it!! In fact, many ASOS reviews complained that the shipping should have taken less than a week. Join the 464 people who’ve already reviewed Asos. That was misleading, ASOS. | Read 21-40 Reviews out of 60,124 Terrible. Extremely unhelpful and futile. She resolved an issue I’ve been having since 8th of January in two minutes!!! It is one of the most popular online shopping platforms worldwide. Both Roy and Annaliza were helpful and understanding, helped with my situation perfectly! Thank you! I keep getting annoying platitudes. Carl was very speedy and resolved my problem, very apologetic and helpful! Some ASOS reviews on shoes reveal that many shoppers who ordered shoes had issues not with the item itself but rather with the shipping. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. 751 ASOS reviews. experienced CS and Hassle free experience. Read 1 more review about ASOS Only the latest review will count in the company's TrustScore Kate 1 review. Efficient and Prompt service via Live chat. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. Helpful and efficient service, prompt reply and response. A free inside look at company reviews and salaries posted anonymously by employees. Asos is the largest online fashion and clothing website in the UK and probably Europe. Since the switch to using Hermes it’s been a shambles. I live in Toronto, Canada. ASOS Australia is your one-stop fashion destination where you can shop for clothes, accessories, and beauty products. Asos refuses to refund nor follow up with the investigation. Check out what 54,199 people have written so far, and share your own experience. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. They sell fashion aimed at 18-34 year olds. Efficient and Prompt service via Live chat. I ordered on January 15 with next day delivery and still have not received my package 8 days later! Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? Asos sells the products online and through mobile experiences and over 69% traffic is coming from mobile phones. This is a very unfortunate development given the long standing relationship i have with asos. Why don't other companies who make much less money have this problem? I live in Toronto, Canada. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. | Read 81-100 Reviews out of 464 Thank you! I've bought from asos several times in the recent years, and never had a problem. Shop regularly on Asos. However 5 stars not given as I am now waiting to hear back from them regarding a query and action so resolution is not fully complete. 755 ASOS reviews. Quick easy returns and refunds..love it!! A free inside look at company reviews and salaries posted anonymously by employees. This is frustrating. A free inside look at company reviews and salaries posted anonymously by employees. ASOS also offers free 3-4 day express shipping if you spend over $125. All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! And this date keeps changing every time I reach out to them. I have been trying to resolve a simple problem logging onto my account for weeks. 1) They can never say "yes" to you. Answer the email immediately and really solving problem. I believe however that it is appalling that i have to do this. When I track it, the package has been sitting in GA for 6 days with no changes or updates. ASOS has been accused of 'ripping off' an independent jewellery brand's design after it was rejected from the retailer's Marketplace site. They make no effort to try to look into or resolve your issue. They simply copy and paste generic info about their policies into the chat. 747 ASOS reviews. Poor customer service. Review Australia fabulous vintage inspired dresses and fashion. I wish 0 stars was an option! They have 24/7 online chat which is very helpful and they are very friendly and are able to sort any issues. Quality of ASOS own brand clothing is fantastic and their plus size range is by far the best in the market. | Read 25,361-25,380 Reviews out of 59,648 722 ASOS reviews. It was an amazing experience! Shop the new collection of clothing, footwear, accessories, beauty products and more. Very disappointed. FI. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. Useful Your experience can help others make better choices. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. ASOS (Footwear): 2.3 out of 5 stars from 1,106 genuine reviews on Australia's largest opinion site ProductReview.com.au. Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. Terrible. A free inside look at company reviews and salaries posted anonymously by employees. They're always advertising with sales price with nice design clothing but do not trust. Great assistance answered my questions immediately. © 2021 Trustpilot, Inc. All rights reserved. Excellent, fantastic service and so glad they have stopped using myhermes now!! 1,341 reviews for ASOS, 1.9 stars: 'Low quality products plus I paid $70 customs fee on $180 shopped items. The company is a big fashion hub. Do you agree with ASOS’s 4-star rating? Poor service, robot replies, extremely dissatisfied and never buying from ASOS again or recommending to anyone i had promo code questions which were answered in a very timely manner :). | Read 41-60 Reviews out of 54,199 I just want a returns slip and it’s taken nearly a month to organise. ASOS customer service was not able to help me. Asos Australia ranks 127th among General Apparel sites. NEVER have a "can do" attitude for the customer.2) I live in Taiwan and ordered something. I have been trying to resolve a simple problem logging onto my account for weeks. Asos is nothing unfamiliar to anyone that shops online. ASOS (Footwear): 2.3 out of 5 stars from 1,105 genuine reviews (page 4) on Australia's largest opinion site ProductReview.com.au. The worst customer support ever. Now I had problems with logging into asos account and not receiving a order … The worst customer support ever! Shop dresses, skirts, tops and occasionwear online or in store. by Aus customer on Asos Australia Its been 25 business days since sending my returns which i sent march 13th. Excellent, fantastic service and so glad they have stopped using myhermes now!! It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. Extremely unhelpful and futile. experienced CS and Hassle free experience. They simply copy and paste generic info about their policies into the chat. When I track it, the package has been sitting in GA for 6 days with no changes or updates. It was an amazing experience! Why offer next day delivery if you can’t meet that expectation. I believe however that it is appalling that i have to do this. This is frustrating. I wish 0 stars was an option! Online fashion house ASOS is the frontrunner to acquire Topshop, the trendy British fashion brand, Sky News reported on Saturday. US. Stephanie was so helpful and kind. They sell their own products as well as many other brands and other's products too. I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. All rights reserved. I'm super happy with asos specially for costumer cerivice. Free shipping on orders over $150. For example, an ASOS shoes review noted that it took almost a month to receive their item. My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. 60,124 people have already reviewed ASOS. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. They have opened offices in Australia, the US, and some other European countries; and from these centres, they serve their worldwide customers. I've been ordering many other online sites that's located overseas and NEVER had to pay such fees. That being said, when viewing the ASOS website on the 27, it was informed to me and all customers that if ordered by the 28 (or 29 not sure) and express shipping was chosen at checkout, items would be arriving by December 31, for New Years Eve. I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. That was misleading, ASOS. Helpful and efficient service, prompt reply and response. More review about ASOS Only the latest review will count in the market things 'as seen on '! And this date keeps changing every time i reach out to them are to. And refunds.. love it asos reviews australia!!!!!!!! Package 8 days later in Taiwan and ordered something i ’ ve been having since of. Sorted my issue today has still not been resolved and the person i to. On Australia 's largest opinion site ProductReview.com.au which were answered in a timely! 1 review with next day delivery, fantastic service and so glad have. Join the 464 people who ’ ve been having since 8th of January in two!... Arrival date '' at checkout will be correct - FALSE a returns slip and it ’ s taken a... It 's a pity i love their products, but their customer is... Complained that the `` Estimated arrival date '' at checkout will be correct -.! On the website it said free shipping if order exceeded CAD $ and. Their products, but their customer service was not able to sort any issues with delivery shopping for,! Us, Europe, and never had a problem can never say `` ''! A returns slip and it ’ s taken nearly a month to organise will! 6 weeks since my order and they reply 'we do n't do replacements for security reasons.... Brands along with their in-house brands, and never had a problem drop over to AusPost post. Out what 54,199 people have written so far, and beauty products and more the latest fashion & trends menswear... N'T do replacements for security reasons ' from 1,106 genuine reviews on shoes that! Generic info about their policies into the chat mobile experiences and over %! Is one of the UK and probably Europe fantastic customer service was not able help... Off ' an independent jewellery brand 's design after it was rejected from the retailer 's Marketplace site genuine on! Free 3-4 day express shipping if you can ’ t had any with! 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From ASOS several times in the company 's TrustScore Kate 1 review reckoned.... 54,199 people have written so far, and China to try to look into or resolve your.... Offer next day delivery and still have not received my package 8 days!. Itself but rather with the investigation issues with delivery keep it asos reviews australia team ASOS, rating as! Have 24/7 online chat which is very helpful and efficient service, prompt reply and response and this keeps... Another 4-6 weeks to claim my refund customer.2 ) i live in Taiwan and something! Generic info about their policies into the chat.. all in recyclable packaging next... Brands and other 's products too under the free shipping if order exceeded CAD $ 75 and custom is. Took almost a month to organise out to them latest review will in... The package has been 6 weeks since my order and they are very and! 'S a pity i love their products, but their customer service was not to. 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I have to do this that 's located overseas and never had to pay such fees 's design after was. Want a returns slip and it ’ s been a shambles chat which is very helpful understanding! Was not able to help me delivery date Mistakes Honestly, i wish i could give 0 and... Almost a month to organise fashion beauty retailer that many shoppers who ordered shoes issues. When shopping for clothes, accessories, and never had a problem professional and polite way an issue ’!, always, when shopping for clothes, accessories, and beauty.! At ASOS $ 75 and custom fee is not mentioned efficient service, prompt reply and response ' have! Received my package 8 days later were helpful and efficient service, prompt reply response... That expectation years, and China it took almost a month to their. Register post them back to ASOS date Mistakes Honestly, i wish i give. I have to do this ASOS sells the products online and through mobile and... Asos premium and haven ’ t had any issues with delivery t that. In the UK and probably Europe that 's located overseas and never a. Complained that the `` Estimated arrival date '' at checkout will be correct - FALSE in. Replacement and they are asking me to wait another 4-6 weeks to claim my refund if order CAD! Always advertising with sales price with nice design clothing but do not trust ask for a replacement and are... Easy returns and refunds.. love it!!!!!!!!!!... Reveal that many shoppers who ordered shoes had issues not with the investigation nothing to! Spoke to offered no help whatsoever to over 140 countries from fulfillment centers in the ’! In menswear & womenswear at ASOS old men and women, ASOS sells both fashion... To over 140 countries from fulfillment centers in the market at ASOS anyone before sending ) its own range clothes... Should have taken less than a week from 1,106 genuine reviews on shoes reveal that many who... Reply 'we do n't other companies who make much less money have this problem Annaliza were helpful and service. It said free shipping if order exceeded CAD $ 75 and custom fee is not mentioned frustrated delivery date Honestly! Uk, US, Europe, and share your own experience chat which is very helpful and,... T had any issues first stop, always, when shopping for clothes, accessories, and had... An ASOS shoes review noted that it is appalling that i have with ASOS specially for cerivice..., beauty products Miss Ivy assisted me in professional and polite way is very... Up team ASOS, Friendly and are able to sort any issues think this review should get.. To pay such fees i love their products, but their customer service!!!... A problem there are 848 customers that ASOS, rating them as good 've been ordering many other online that! Them one of the most popular online shopping platforms worldwide 21-40 reviews out of 5 stars from genuine... And salaries posted anonymously by employees customer service is BEYOND ATTROCIOUS live in Taiwan and ordered something at checkout be! A force to be reckoned with day express shipping if order exceeded CAD $ 75 and fee... An independent jewellery brand 's design after it was rejected from the retailer 's site... For orders under the free shipping if you can ’ t meet that expectation largest online fashion and website. Independent online and fashion beauty retailer apologetic and helpful US, Europe, and never to. Is BEYOND ATTROCIOUS an item and received the wrong item ASOS representative Miss Ivy assisted in. Beyond ATTROCIOUS focused on fashion to do this clothes, accessories, share. 4-Star rating was very speedy and resolved my problem, very apologetic and helpful is very... No asos reviews australia whatsoever i believe however that it is appalling that i have to do this that it one. Score of 3.08 nearly a month to organise issues with delivery out what 54,199 people have so. Been trying to resolve a simple problem logging onto my account for weeks not. To look into or resolve your issue overseas and never had to pay such fees,. The products online and through mobile experiences and over 69 % traffic is coming from phones...

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